This article explains the context of the Retraced CAPA feature, how we came up with the idea for collaborative CSDD management along global supply chains and lists which users profit from it.
Background: What is CAP management?
Corrective Action Plan (CAP) management origins in quality assessment and audit management. When an audit has been performed companies get an audit report and most of the times a CAP in which all the findings are listed that need to be improved and/or resolved.
Basically, CAP is task management between two or more parties, depending on how the brand set up their supply chain structure: They either work directly with the supplier to improve the audit findings or collaborate with other parties, like vendors or agents, or other brands to manage the CAP.
Status Quo: What pain points do stakeholders have with current CAP Management?
Huge excel sheets are sent back and forth between several parties
The follow up on who did what is difficult
Communication happens in emails and needs to be documented.
For one audit a supplier can receive different CAPs, one from each brand they work with → That is resource intensive for all participants.
Similar to audit fatigue, CAPs also tend to repeat themselves.
Who is it for?
All parties who are involved in the audit process and want to make sure, that an audit is not just a compliance task, but a tool that can improve the situation of workers and other stakeholders.
No matter if you are a brand, a supplier, a vendor or anything in between. With this CAPA tool you can follow up on CAPAs internally or with external partners.
Suppliers can share CAPAs that they have been working on, so that they do not have to upload the same evidence again and again.