CAP: Container for issues and resolutions

CA (Corrective Action): Fixes an existing issue

PA (Preventive Action): Prevents future issues

Responsible company

This is the company responsible for fulfilling the action. Usually, it is the company that has been audited or visited, and it is the company who has the finding.

Source Type

The source indicates where the finding of this action has been documented: It can be an audit, a factory visit, an SLCP assessment or “other”. Please note that at this point, it is only possible to link them to audits and factory visits.

Severity

This is the indicator of how urgent an action is. We have five levels: Low, Moderate, Medium, High, Extreme

Impact Area
This is the retraced compliance and sustainability data structure. We based the Retraced impact areas on the most used sustainability standards.

Source
Depending on the Source Type you choose, this shows you the asset list that you have access to from the responsible company. For example: You chose audits as the Source Type. The drop down for Source will show you a list of the audits you created for the responsible company, they shared with you, or their public audits.

Status

This shows the status of an action. It can be changed by users from “to do” to in progress. Other status changes are triggered automatically, when an action is:

Only the reporter can either accept an action that was "submitted for review" or change the status into "Done" if the remediation process has happened outside of Retraced and for the consistency the action should appear as "Done".

Reporter

This is by default the user creating the Corrective and/or Preventive Action. They should be responsible for reviewing the resolution and can decide if an action has been done or if it needs to be reviewed. It can optionally be assigned to multiple users to share the task of reviewing. If the creator of the action is not the company that will review it, the reporter can be changed by the creator.

Creator (= "Generated by")

This is the company creating the action and filled automatically by the system. It is not editable. Creator companies can also be the responsible company or a collaborator depending for whom they create the action. Since we developed CAPA as collaborative task management, the information of who created an action is important to know where the action originates.

Collaborator

These are companies collaborating on an action. They might help manage, give further input, or are another brand wanting the same action to be fulfilled.

Assignee (= "Assigned to")

These are the users responsible for working on an action and fulfilling it. As long as there is no assignee, the action will not trigger any notifications.

Dates