An order is Completed once your customer has reviewed your documents and marked the order as done. Before your customer can do that, you need to make sure the order meets all of the following criteria and then submit it for review.
✅ What you need to do
Fully cover the order
The covered quantity must be equal to or greater than the ordered quantity. It must not be lower.
👉 Example:
2500 / 2500is fully covered.2000 / 1500is also fully covered.
Upload all required documents
In Collected Evidence, every document type (TC, Inv, Ship) shows a checkmark and no warning icon.
Make sure the documents are correctly matched
Each file is linked to the correct PO, product(s), quantity and certification standard.
Submit for review
Click Submit for review in the order details. The status changes to In Review.
🔄 Final step: Your customer reviews the order
Uploading and submitting is not the last step. The order is only completed after your customer has reviewed it. The status moves through:
To Do → In Progress → In Review → Completed
If everything is correct, your customer marks the order as done and the status changes to Completed.
If something needs to be fixed, your customer changes the status back to In Progress. Update your documents and submit the order again.
Completed orders are listed under the Completed quick filter in Certified Materials. If not all filters fit on your screen, you’ll find Completed under +1 More.
Once an order is completed, you can’t change it anymore. If something needs to change after that, contact your customer. Only your customer can change the status of the order.
📊 Understanding coverage
The Coverage column shows how much of the ordered quantity is covered by your uploaded documents, in the format covered quantity / ordered quantity.
⚪ Grey, for example
0 / 750: no coverage yet🟡 Yellow, for example
1000 / 1500: partially covered. Don’t submit yet.🟢 Green, for example
2500 / 2500: fully covered🟠 Orange, for example
3000 / 2500: overcovered. This still counts as fully covered, but check that your documents are linked to the right order.
⚠️ Common issues to watch out for
Coverage is lower than the ordered quantity, for example
0 / 450or750 / 1500. TC documents are missing.Warning icon in Collected Evidence, for example ⚠️
TC 1. A required document is missing or still needs confirmation.Coverage bar is orange. The covered quantity is higher than the ordered quantity, which may mean a document is linked to the wrong order. Check your documents.
AI Validation shows Needs review. The AI found values in your documents that don’t match the order, or values that are missing. Check and correct the affected files before submitting.
Important
An order is not completed just because you uploaded documents. It needs to be fully covered, submitted for review, and marked as done by your customer.