Once your purchase orders (POs) are uploaded, you can ask your suppliers to upload the transaction certificates (TCs) for them. You can only send requests for orders whose supplier is mapped to a company in your network (see Upload purchase orders).
Select the orders
Go to Traceability → Certified Materials.
Tick the orders you want to request TCs for, then click Send request in the selection bar. For a single order, you can also click the paper plane icon in the Actions column.
💡 You can select orders from different suppliers at once. Each supplier receives its own request.
Set up the request
In the Send request to suppliers panel:
Select assignees: Choose the contact at the supplier who receives the request. They’re shown as Supplier Assignee in the order details. Only people who already have a user account in Retraced can be selected.
The assignee receives the invitation and the reminders, so choose the person who actually handles the TCs. At the supplier, the assignee can filter for their own requests and hand the request over to a colleague by changing the assignee. Any user of the supplier can work on the request, for example upload TCs.
Set a due date: Every order needs a due date before you can send the request. Set one due date for all orders, or a different one per order.
Add a message: Tell your supplier what you need, for example: “Please provide the TCs for the following POs by the due date.”
Check the selected orders: For each order, you see the order number, the standard (for example GOTS or GRS), the number of PO lines, the quantity and the due date.
💡 If you filled in Supplier Assignee and Due Date in your PO file, they’re already set here. Check them before you send the request.
No one at the supplier has a user account yet? Invite the supplier’s contact to Retraced first. Once they have an account, you can select them as the assignee.
Send the request
Click Send request(s). The button shows how many requests will be sent.
A Requests sent confirmation appears, and:
The supplier is notified and can upload the TCs directly in Retraced.
The status of the order changes from To Do to In Progress.
The paper plane icon in the Actions column turns into a bell. Click it to send a reminder.
Next step
Follow the progress in the Collected Evidence and Coverage columns (see Track coverage and identify gaps). Once your supplier submits the order, review and validate the TCs.