Retraced

For Brands and Retailers. You use Retraced to manage your supplier network, send requests, and report on your supply chain.

General Help Center

Getting Started

Recently became a Retraced partner or received a request from a network partner to join? Here's how to go about logging in to your account.

Login to your account

Didn't get the welcome or login code email. The verification link doesn't work. What should I do?

Troubleshooting login issues

Are you no longer with your assigned company or responsible for retraced related tasks? Find out how to delete your profile in this article.

User profile deletion

Select another platform language according to your preference.

Change your language settings

Explore the capabilities and configuration options of our SSO feature for faster and smoother platform login.

Single Sign On (SSO) Feature

Your own profile

A step-by-step guide to begin filling in company profiles in Retraced

Set up and edit profiles

Fill out your client's questionnaires to automatically update your company profile.

Profile edition through Questionnaires

Find out how to switch between different company profiles that you are requested to manage.

Managing multiple company profiles

Inviting new users

Updating the facility process

Company Profiles

Learn how to (de)activate real-time or daily notifications for your user profile settings.

Notifications settings

Learn which activities you (can) get notified about and how.

Notification Types

Notifications

You might have questions, face problems on the platform and need instant support, or just would like to share some feedback with us.

Getting support quickly

Need help?

Supply Chain Network

Learn how to build your supplier network by connecting with company profiles, as well as how to unlink profiles too.

Build Your Network: Find, add or unlink companies and suppliers to/from your network

Supplier Network Export

Relationship Types

Collaboration Status

Supply Chain Tier

Connection Types

Your network

Browse through our directory to understand which facility processes are covered in Retraced and how we define them.

Facility Processes Directory

Why do companies need facility processes?

Facility Processes

A step-by-step guide on how the facility process of a company in the product map can be changed.

Editing the facility process in a product map

A step-by-step guide on how the product map name can be changed.

Editing the product map name

A step-by-step guide on how a company node in a product map can be removed.

Deleting a company node in a product map

A step-by-step guide on how products and components can be done added/edited after a company has been added to the product map.

Managing products/components in a product map

Product Mapping

Company Profiles Feature

Company Profiles Structure

Products & Components

This article will help you understand the foundation of how product data is structured in Retraced and how Products and Components work together across tracing, certifications, and Digital Product Passport…

Introduction: What are products and components? (NEW)

An overview of which style types can be created by a company based on its facility process(es).

Style levels and types based on facility process

This article will help you understand how the product hierarchy works:
how product attributes behave across styles, variants, SKUs; which attributes are (not) inherited; which attributes can be overriden and…

Understand Attribute Inheritance Between Styles, Variants and SKUs (NEW)

This guide explains the new Product and Component profile layout, including sections and tabs, what has moved, how hierarchy and inheritance work, and how Products and Components differ in structure…

Understanding the Product and Component Profile Structure (NEW)

General

Introduction: Bill of Materials (BOM) (NEW)

Bill of materials (BOM)

This article will guide you through creating your first product (Style) in Retraced and help you understand how Variants and SKUs fit into the hierarchy.

Creating Your First Product (Manual Creation) (NEW)

This article will guide you through creating or updating large product datasets using Retraced’s Import Wizard, including how to correctly structure Styles, Variants, and SKUs, and how inheritance and overwriting…

Import Products at Scale (Create Products in Bulk) (NEW)

Learn how to generate and download an export of your products from Retraced.

Export Products (NEW)

This article will help you learn how to archive and restore products across all hierarchy levels (styles, Variant, SKU) in Retraced.

How to Archive and Unarchive Products (NEW)

Learn how to turn your styles into components and your components.

Convert styles into components (NEW)

Products

This article explains how to create a Component in Retraced, including required information, proper classification, and assigning unique identifiers for use in BOMs, certifications, and traceability workflows.

Creating your first Component (Manual Creation) (NEW)

Learn how to turn your components into styles.

Convert components into styles (NEW)

This article will help you learn how to archive and restore components across all hierarchy levels (Component, Variant, SKU) in Retraced.

(Un)archive components (NEW)

Components

Can't find the product type you are looking for? Let us know!

Request new product types

Can't find the material you are looking for? Let us know!

Request new material types

Request forms

Didn't find what you are looking for? For example, a product type, audit or certificate type? Use one of our many forms to request one.

Are we missing something? (Request Forms)

Custom information fields

Vendor Compliance

Have a question about a particular standard? Browse through our directory to get an overview of everything we cover.

Certificate directory

Certificate types

Why and how we designed certification management on Retraced, ensuring company, supply chain, and product certificates are shown correctly.

The function of scope and transaction certificates

The importance of transaction certificates and a step-by-step guide on how to request and link them with a product on the platform.

Transaction Certificates

Manage and keep an overview of your certifications (awarded to your company as well as your network), all in one place.

Upload certifications

A step-by-step guide on how to renew a certificate that has expired.

Renew an expired certification

Understand the difference between membership, company, scope, transaction, and product certificates with our detailed request flow.

Request the correct certificate

A step-by-step guide on how own certificates can be deleted or archived.

Delete or archive your own certificates

Have you been notified about your certificate claim request being rejected? This article explains what you need to do in such a case.

Responding to rejected certificate claims

All about certifications

Browse through our directory of document types to get an overview of everything we cover.

Document types directory

Learn to store, manage, and share documents related to sustainability, including code of conducts, environmental policies, and more!

Upload documents

Collecting and sharing documents is a vital part of Retraced's functionality. How is the visibility of these documents handled?

Privacy status of documents

Collecting documents is a vital part of Retraced. Learn how to modify the sharing and privacy status of your uploaded documents.

Share documents

Learn how to rename your documents that have been already uploaded.

Rename documents

Learn how to download your documents that have been uploaded to Retraced.

Download documents

Learn how to archive your documents that have been already uploaded.

Archive documents

Access supplier documents

All about Documents

Have a question about a particular audit type? Browse through our directory to get an overview of everything we cover.

Audit directory

Uploading audits by using the AI Audit Upload

Learn how to modify the sharing and privacy status of your audits that have already been uploaded.

Share audits

Learn how to archive your audits that have already been uploaded.

Archive audits

Learn how to attach either a CAP, audit report file or both to an audit.

Attach a file to an audit

Change the next planned audit date

Create findings and CAPAs in audits

All about Audits

Questionnaires

What is a Questionnaire?

List of template questions

Filtering Function and Settings

This step-by-step guide explains how to create a questionnaire and a template which can be reused for questionnaires.

Creating a (template) questionnaire

Creating a questionnaire from a template

Previewing your questionnaires

Deleting and (un)archiving questionnaires

Inviting/removing companies to/from your questionnaires

Reviewing your questionnaires

Tracking the progress of your questionnaires

Reminding your network about your questionnaires

For assessing companies

Responding to a questionnaire

Uploading a document

Uploading an audit

Uploading a certificate

For answering companies

Accessing your assessments

Supplier Assessments

A comprehensive guide to using Retraced’s CAPA feature.

CAPA Management

1. Understanding CAPA

2. Terms in CAPA

3. Impact Areas in CAPA

4. Navigating CAPA

5. Recommended workflow for CAP and CAPAs

6. Notifications in CAPA

Key actions and concepts from the Retraced CAPA feature for brands/clients

CAPA as a creator

1. Introduction to CAPA

3. Recommended CAPA workflow for suppliers/collaborators

Key actions and concepts from the Retraced CAPA feature for suppliers

CAPA as a responsible/collaborating company

Risk Management

(Updated to reflect the 2025 ESG Risk Landscape refresh)

Introduction to Risk Management

Risk factors covered in risk management

Pre-requirements for using risk management

What is your global risk landscape?

FAQ Risk Landscape

Risk Landscape

Defining risk rules and creating an assessment template

Making risk assessment efficient: Duplicating templates

Retraced Standard Assessment Template

Risk Rules

Assessing your network partners and your own company

Risk Assessments

This article explains how to create and use custom attachment templates for tracing orders, allowing you to define which documents suppliers need to upload during the tracing workflow.

Customize Attachment Templates for Order Tracing

Traceability

Order Tracing Explained

What can my supplier see in order tracing?

This article explains how to create a Style in Retraced so it can be used for product backward tracing — either before starting a tracing workflow or directly during order…

Collections