This article explains the context of the retraced CAPA feature, how we came up with the idea for collaborative CSDD management along global supply chains and lists which users profit from it.
Background: What is CAP management?
Corrective Action Plan (CAP) management origins in quality assessment and audit management. When an audit has been performed companies get an audit report and most of the times a CAP in which all the findings are listed that need to be improved and/or resolved.
Basically, CAP is task management between two or more parties, depending on how the brand set up their supply chain structure: They either work directly with the supplier to improve the audit findings or they use Vendors who manage the CAP.
Status Quo: What pain points do stakeholders have with current CAP Management?
Huge, messy excel sheets without overview.
Lots of email back and forth between supplier and brand.
Each CAP needs to be managed on its own. That is resource intensive for all participants.
Similar to audit fatigue, CAPs also tend to repeat themselves.
CAPs are very focused on the certain standard and do not necessarily adjust to the on-site situation.
There is no real incentive to fulfill all the findings in the CAP. Nobody checks it, you could do the same audit the year after and get the same findings if you did not fulfil the CAP.
Brands cannot do that anymore because of the risk of negative things that might reach their stakeholders. Therefore, it is getting more and more important for them to find a tool that enables them to efficiently work on CAPs.
Who is it for?
For companies that see the need to improve the situation at their suppliers i.e. after an audit or an on-site visit.
For companies that want to set certain tasks for themselves to achieve i.e. to become compliant with a new regulation.
For companies that want to trace a product and want all their supply chain participants to fulfil certain tasks
Scenarios are endless as CSDD management includes a lot of individual situations which need to be improved
Our CAPA - corrective and preventive action - feature enables collaborative CSDD management along global supply chains. It is the link between all our features to empower users to actually work on their CSDD along global supply chains. And since we are a platform - this can and should be done collaboratively.