Retraced can be used in 9 languages, so you and your colleagues can read the platform in the language you prefer. Notifications tell you by email and on your dashboard when something needs your attention, for example a customer request, an expiring certificate or an upcoming audit. Setting both up means you can understand and answer your customer's requests quickly, and you only get the updates you need.
Your own user profile
Language and notification settings belong to your user profile, not your company profile. Your company profile shows your customer who your company is; your user profile controls how Retraced works for you personally. These settings apply only to you, so each colleague can choose their own language and notifications.
You can change these settings at any time from User profile → Settings!
Open your user profile
Click your company name in the top-right corner of the platform, then select User profile.
Open Settings
On your profile page, click the Settings tab next to Overview.
1. Change your language
Under Language Preference, click the language shown under Select preferred language and pick one from the list: English, Deutsch (German), Español (Spanish), Français (French), Italiano (Italian), Português (Portuguese), Türkçe (Turkish), Tiếng Việt (Vietnamese) and 中文 (Chinese).
In the Search field you can also type the language. Your choice is saved automatically, and a Language saved message confirms it.
Your language changes the platform's built-in text: menus, buttons, labels and messages. Content that users type in themselves, such as company names, comments or questionnaire answers, stays in the language it was written in.
2. Choose your notifications
Scroll down to Notifications settings. Each setting applies to both email and dashboard notifications. Switch each type on or off with the toggle on the right:
Real time notifications — updates on your companies and your linked companies, for example claim status, shared audits, shared documents and assessment updates.
Daily notifications — your expiring certificates and upcoming audits.
Weekly notifications — weekly summary emails.
Then click Save notification settings. A confirmation message appears once your changes are saved. Unlike the language, notification changes are not saved until you click this button.
Your notification choices control what reaches you by email and on your dashboard. This helps your customer, because you see their requests and reminders in time to respond. It helps you too: you get the updates that matter for your work without a full inbox. If daily notifications feel too frequent, keep Real time notifications on so you don't miss incoming requests, or check the activity feed on your dashboard.
3. What you get notified about
See exactly which activities send you a notification (certificates, audits, documents, questionnaires, CAPA, tracing), how often, and whether by email or on the dashboard, so you can decide which settings to keep on.
The tables below list the notifications that matter to you as a supplier, grouped by feature. Email and Dashboard (In-platform) show where each one reaches you.
Your account and network
Notification | When you get it | Where |
Login code | You request a code to log in. | |
Company linked | A company has linked and connected with your company. Sent immediately. | Email, In-platform |
Certificates, documents and audits
Notification | When you get it | Where |
My certificates are expiring | 3 months, 1 month and 2 weeks before one of your certificates expires, then daily. | Email, In-platform |
My certificates have expired | Daily, until the certificate is renewed or archived. | Email, In-platform |
Claim approved | A claim has been approved. Sent immediately. | |
Claim rejected | A claim has been rejected. Sent immediately. | Email, In-platform |
Document requested | A company asks you to share a document. Sent immediately. | Email, In-platform |
Document shared | A document has been shared with another company. Sent immediately. | Email, In-platform |
Audit requested | A company asks you to share an audit. Sent immediately. | Email, In-platform |
Audit shared | An audit has been shared with another company. Sent immediately. | Email, In-platform |
Next planned audit | 3 months, 1 month, 2 weeks and 1 day before your next planned audit. | Email, In-platform |
Network certificates expired | Certificates of your own suppliers have expired. Daily. | Email, In-platform |
Your supplier's next planned audit | 1 month, 2 weeks, 1 week and 1 day before a planned audit that a supplier has shared with you. | Email, In-platform |
Questionnaires
All questionnaire notifications are sent immediately.
Notification | When you get it | Where |
Invitation | Your client invites your company to a questionnaire. | Email, In-platform |
Reminder | Your client sends a reminder about a pending questionnaire. | Email, In-platform |
Due date is closing | 1 month, 2 weeks, 1 week and 1 day before the due date. | Email, In-platform |
Due date has changed | Your client changes the due date. | Email, In-platform |
Question added | Your client adds a new question to an ongoing questionnaire. | Email, In-platform |
Commented | A comment is added to a question. | Email, In-platform |
Change requested | Your client asks you to change your answers. | Email, In-platform |
Review completed | Your client has finished reviewing your questionnaire. | Email, In-platform |
Archived | Your client archives the questionnaire. | Email, In-platform |
Unarchived | Your client unarchives the questionnaire. Only sent if you have not submitted your response yet. | Email, In-platform |
Order Tracing
Notification | When you get it | Where |
Purchase order created | A purchase order is created and you are asked to disclose your upstream supplier. | |
Purchase order modified | A purchase order is changed and you are asked to disclose your upstream supplier. |
Product and Component Creation
Notification | When you get it | Where |
Products bulk import | Your products have been imported successfully. | Email, In-platform |
CAPA Management
You get CAPA notifications based on your role in an action (see Terms in CAPA for what each role means). Two rules apply:
Notifications only start once an assignee has been added to the action. Changes made before that, such as adding a collaborator, do not trigger notifications.
You are not notified about changes you make yourself, such as a status change or your own comment.
What happens on an action | Responsible company | Assignee | Collaborator | Watcher |
Responsible company added | In-platform | — | — | — |
Assignee added or removed | — | Email, In-platform | — | In-platform |
Collaborator added or removed | — | Email, In-platform | Email, In-platform | In-platform |
New comment | — | Email, In-platform | In-platform | In-platform |
Status changed to In progress | — | — | In-platform | In-platform |
Status changed to In review | — | — | Email, In-platform | In-platform |
Changes requested | — | Email, In-platform | In-platform | In-platform |
Status changed to Done | In-platform | Email, In-platform | Email, In-platform | In-platform |
Action is overdue | — | Email, In-platform | In-platform | — |