How you get access to Retraced
In most cases, your customer invites you to Retraced. The invitation (welcome email) gives you access to your own company profile on the platform. You usually receive it shortly before or right after the supplier platform training that your customer organizes with Retraced.
Log in with a one-time code
Retraced doesn't use passwords. Each time you log in, you request a 6-digit code, which is sent to your email address. You enter that code to get into the platform.
How you log in the first time depends on how your account was created: a customer invited you, or a colleague with Retraced access did. Both are covered below.
When you have been invited to Retraced by e.g. your client, your user account already exists. When you log in for the first time, you accept Retraced's terms of use.
Check the welcome email
Look for the welcome email from Retraced in your inbox. If it isn't there, check your spam, junk and promotions folders. Click Login now. The Login now button opens the Retraced login page. If you can't find it at all, you can still log in via Retraced login page
Request a login code
Enter your (company) email address and click Request Login Code. Open the new email from Retraced, copy the 6-digit code, enter it on the login page and click Login.
Logging in again
Each time you log in, request a new code on the login page. Codes are temporary, so always use the one from the most recent email.
Can't log in?
Didn't get the welcome email
You don't need it. Your account already exists once a customer invites you or you have been signed up. Go to https://dashboard-v2.retraced.com/, enter your email address and request a login code.
Didn't get the login code
Before reaching out to Retraced support, try the following one at a time:
Check your spam, junk and promotions folders.
Add [email protected] to your contacts or safe senders list. Then go back to the login page and request a new code.
Restart your computer and try to login again.
Clear your browser cache and try to login again.
Try login via a different browser, for example Microsoft Edge or Firefox.
Try login by using a different internet connection.
Still nothing? A strict email filter or firewall at your company may be stopping the email. Ask your IT team to check your internal set up.
The Login now button in the welcome email doesn't work
Clear your browser cache. You find this in your browser settings under Privacy and Security.
Click Login now in the welcome email again.
If it still doesn't work, open the email on a different device, such as your phone. On a phone, switch off Wi-Fi and use mobile data.
Quick fix: Skip the link and go directly to the Retraced login page and request a login code.
Your account is blocked
This happens when your login details don't match your company's registered details, most often because a generic email address was used or you have failed to add the correct login code too many times.
First, check that you're logging in with an email address on your company's domain. If you think the block is a mistake, email [email protected] so the team can verify and unblock your account. Once your account is unblocked, log in again.
Still can't log in?
Contact Retraced support via [email protected] and share which of the steps above you've already tried, so we can help you faster.