How to access the rejected certificate?
If your certificate claim request is rejected, you will be notified in the following ways:
E-mail notification
In-platform dashboard notification
The rejected certificate is accessible via the E-mail or the active task overview in your dashboard. Another option, is to go into the certificate tab of your company profile.
Why has the certificate been rejected?
There are multiple reasons for your certificate claim to be rejected. Those can be:
the given certificate details (such as the scope/license number, issue/expiration date, company name and issuing body) are wrong and do not correspond with the information provided in the attached certificate
the attached certificate/file does not relate to the requested standard
the certificate has been claimed already
BSCI, SEDEX and some report not belong to certificate, should upload under audit tab
the upload certificate is not official certificate, just the confirm letter or some related document
the upload document is broken
Where to find the reason for rejection?
If we reject your claim request, we always provide feedback and the reason in the comment history of the claim request:
What to do next?
Correct information and attachments via the pencil icon within the certificate:
Once your claim request has been adapted, click the the save button in bottom right corner:
In case, you would like make any remarks, feel free to add a comment before submitting the request again:
If you couldn't edit the information, like change the company name, revise the certificate type, just archive the wrong one and upload a right one.
For how to archive the certificate, please check below link:Delete or archive your own certificates | Retraced Help Center