What is a credit?
A credit is the unit used to run AI-powered validation in Tracing AI. Credits are only consumed when you actively trigger validation for an order.
How do credits work?
Buy credits.
Trigger Tracing AI when you want AI support on an order.
Credits are consumed based on what’s validated.
Credits are only used when Tracing AI is activated by a user.
How do I get credits?
Contact [email protected] to purchase credits.
Can I buy credits without a paid Retraced subscription?
Yes. You can purchase Tracing AI credits even without a paid Retraced platform subscription. This helps you:
Check your documents before submitting them
Reduce back-and-forth with your buyer
Improve data quality and consistency
Why is Tracing AI priced separately?
Tracing AI uses a third-party LLM to deliver the latest, most advanced validation capabilities. This creates direct, usage-based costs, which is why Tracing AI is priced with credits.
Credits are only consumed when you trigger Tracing AI validation, so pricing stays tied to actual usage.
Does this pricing apply to all AI features?
No. This pricing applies specifically to Tracing AI.
What affects credit usage?
Credit usage varies based on:
Number of suppliers linked to the order
Number of uploaded documents
Document length and complexity
How many credits will I need?
Reference examples:
Order 1: 6 suppliers traced & 22 Chain of Custody documents collected ≈ 35 credits
Order 2: 15 suppliers traced & 58 Chain of Custody documents collected ≈ 86 credits
Order 3: 26 suppliers traced & 156 Chain of Custody documents collected ≈ 282 credits
Can I buy more credits if I run out?
Yes. You can top up at any time.
Do credits expire?
Credits have a limited validity period. For details on available packages and how long your credits are valid, contact [email protected].
What happens if I analyze my order, ask my upstream suppliers to make changes and then want to check again – do I need to use credits again?
Yes. Every order analysis requires credits.
Can I access translated documents (e.g. a Chinese invoice) to verify the AI result?
Yes. Each data point analyzed in a document is shown in the original language as well as the English translation, much like a translated PDF document.